Introduction
These Terms & Conditions govern your use of the THE GOLD FACTORY website and your purchase of products and services through our online channels.
By accessing our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.

Products & Pricing
We make reasonable efforts to ensure that product descriptions, images, weights, measurements and prices displayed on our website are accurate. However, slight variations may occur due to the nature of handcrafted jewellery and differences between screens and physical products.
Gold prices and jewellery prices may change in response to market conditions. The price applicable to your order is the price confirmed at the time of purchase.

Orders
An order is considered accepted only after payment and order details have been successfully verified and confirmed by THE GOLD FACTORY.
We reserve the right to cancel or decline an order where there is an error in pricing, product availability, payment verification or other circumstances that prevent us from fulfilling the order.

Jewellery Information
Gold purity, weight, gemstones and other product specifications will be provided according to the information applicable to each individual product.
Customers are responsible for reviewing product information and contacting us if clarification is required before placing an order.

Payments
All payments must be made through the payment methods made available by THE GOLD FACTORY. Orders may be subject to verification before processing.

Delivery
Delivery times provided by THE GOLD FACTORY or its delivery partners are estimates and may be affected by circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.

Exchanges & Returns
Exchanges and returns are subject to THE GOLD FACTORY’s applicable Exchange & Return Policy. Certain customised, altered, engraved or specially commissioned jewellery may not be eligible.

Intellectual Property
All website content, including photographs, logos, graphics, text, designs and other materials belonging to THE GOLD FACTORY is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed or commercially used without prior written permission.

Website Use
You agree not to misuse the website, interfere with its operation, attempt unauthorised access or use the website for unlawful purposes.

Changes to These Terms
THE GOLD FACTORY reserves the right to update these Terms & Conditions when necessary. Any changes will become effective when published on this website.

Contact
If you have any questions regarding these Terms & Conditions, please contact us.