Delivered With Care
Every THE GOLD FACTORY piece deserves the same level of care in transit as it receives in our store. Orders are carefully prepared and securely packaged before being dispatched.

Order Processing
Orders are processed after payment and order details have been successfully confirmed. Processing times may vary depending on product availability, customisation requirements and order verification.
Our team will provide delivery information once your order has been dispatched.

Delivery
We currently offer delivery within Sri Lanka through trusted delivery partners.
Delivery times may vary depending on your location, courier availability, weather conditions and other circumstances beyond our control.
Certain high-value jewellery orders may require additional verification or special delivery arrangements for security purposes.

International Delivery
International shipping availability may vary depending on the destination and the nature and value of the jewellery being purchased. Please contact our team before placing an international order so we can confirm availability, shipping arrangements and applicable charges.

Important
Please ensure that your delivery address and contact information are accurate before completing your order. THE GOLD FACTORY cannot be held responsible for delays resulting from incorrect or incomplete information provided by the customer.

For questions regarding your delivery, please contact us.