Your Privacy Matters
THE GOLD FACTORY respects your privacy and is committed to protecting the personal information you provide when interacting with our website, store and services.

Information We Collect
We may collect information such as your name, contact details, delivery address, billing information, order details and other information required to provide our products and services.
We may also collect certain technical information when you use our website, such as browser information, device information, IP address and website usage data.

How We Use Your Information
Your information may be used to process and deliver orders, communicate with you regarding purchases and enquiries, provide customer support, improve our products and services, maintain website security and comply with applicable legal requirements.
Where appropriate, we may also use your contact information to send you updates, offers or promotional communications. You may request to stop receiving marketing communications at any time.

Payment Information
Payments may be processed through secure third-party payment providers. THE GOLD FACTORY does not intentionally store complete payment card details on its own systems where payment processing is handled by an external payment provider.

Sharing Information
We may share necessary information with trusted service providers, such as delivery partners, payment processors, technology providers and other parties required to fulfil your order or operate our business.
We do not sell your personal information for unrelated third-party marketing purposes.

Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better browsing experience.

Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or disclosure. However, no online system can be guaranteed to be completely secure.

Your Rights
Depending on applicable law, you may have rights concerning the personal information we hold about you, including requesting access, correction or deletion where applicable.

For privacy-related enquiries, please contact us.
This Privacy Policy may be updated periodically to reflect changes to our services, technology or legal requirements.